Frequently Asked Questions FAQ's

FAQ:

• Do you have payment plans?
• Yes we do.  We use Shop Pay which lets you do installment plans. This is an added feature we can add but we are not associated with them. There could be an instance where you may be charged twice but we were told that it is because of verification from them to the bank but they automatically refund it.  (We never get paid twice we only see the full amount payment come from Shop Pay once).  Please be aware that you may see a double payment but you will get refunded once).

• Is this authentic?
  • Yes
• Is this a Chinese bootleg?
  • No
• Is this legit?
  • Yes
• Do we pay upfront for a pre order or pay when item is shipped?
  • Payment needs to be made at time of order. Sorry a few reasons are below:
    • System currently unable to handle this (will be a manual headache for us to keep track)
    • Prices may change when it’s closer to release date
    • Shipment will be on a first paid, first shipped so if someone fully pays on 6/1/18 and we are waiting for payment for someone who placed order on 3/1/18 and then we sell out of the item, there may be more unhappy customers
  • Why are your prices higher than xxxxxx.com or xxxxx.com
    • We try and have decent prices. Some items from other sites may be on sale
    • We do some research to be competitive in the market
    • We once collected so we know market value (will discuss further on other questions)
    • Sometimes we will almost sell out and have a few pieces left and just put a price on it and forget about it. If we see it later that hasn’t sold, then will say “OK let’s drop it down”
  • What is your contact information?
    • We only go by e-mail right now. toyzinthebox@gmail.com
  • Do you offer local pickup?
    • yes at our retail location in Monterey Park.
  • It says sold out, will you be getting more?
    • We currently sell on ebay, amazon our website as well as conventions and our warehouse. We try to have some everywhere, so we save some to sell everywhere.  Our goal is to just sell on our website but we are currently we are not there yet.
      • By this time maybe something that was 54.99 now is 89.99 everywhere so we will adjust pricing according to market.
        • Please keep in mind that on our pre orders, our profits are already low so when we sell the remaining batch, it averages out our profits a little higher when we do this.
        • We also did have this at a lower price before. (we receive many last minute orders once we receive items sometimes so we encourage to place order once it is announced.
      • We are told by manufacturers now that items are more allocated and cannot receive our full orders.
        • Sometimes we need to purchase from other sellers (at a higher price)
      • For Marvel Legends, can you please sell me only a certain character for the same price of 24.99?
        • Same with the Average and market pricing. If there are 7 figures in a BAF set and everyone wants this one or 2 figures for 24.99 each and no one wants the rest for 24.99 each, we get stuck with the “Peg Warmers” and will need to sell at a deep discount so we lose. For example:
          • A set costs 159.99 for 7 figures so each one is about 22.85 each
          • We sell each one for 24.99 and sell out of the 2 popular ones
          • So $50 sold and now we need to sell the non popular ones for $15 each.. we just lost $50. These $50 lost will go to the 2 popular ones maybe $25 each more so the new pricing will be:
          • 99 for the 2 popular ones and 14.99 for the non popular ones. Total for us will still be $164.99 for the set
            • This is also sometimes a headache for us to do that’s why we try to keep the full BAF set instead of singles (we try though)

For now, these are our most FAQ’s